1. Introduction
UNISEN Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software products and services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, business name, and billing information
- Business Data: Data you input into our ERP systems including financial records, inventory data, customer information, and transaction records
- Communication Data: Information from your communications with our support team
- Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
2.2 Information Collected Automatically
- Usage Data: Information about how you use our services, including access times, pages viewed, and features used
- Device Information: IP address, browser type, operating system, and device identifiers
- Log Data: Server logs, error reports, and performance data
- Cookies: We use cookies and similar tracking technologies to enhance user experience
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and send related information
- To provide customer support and respond to inquiries
- To send administrative information, updates, and security alerts
- To monitor and analyze usage patterns and trends
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms
- To send marketing communications (with your consent)
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data:
- Data encryption in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
- Regular backups and disaster recovery procedures
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When data is no longer needed, we will securely delete or anonymize it.
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information or business data to third parties. Your data belongs to you, and we are committed to keeping it confidential and secure.
6.1 Internal Access Controls
Access to your ERP data is strictly controlled:
- Only authorized UNISEN Systems personnel can access your data
- Access is granted only for legitimate purposes such as:
- Troubleshooting technical issues and bugs
- Providing customer support upon your request
- Performing system maintenance and updates
- Ensuring security and preventing fraud
- Personnel are bound by strict confidentiality agreements
6.2 Artificial Intelligence and Machine Learning
We may use anonymized and aggregated data to train and improve our artificial intelligence models:
- Data used for AI training is anonymized to remove personally identifiable information
- AI models help us improve features, automation, and user experience
- Training on real-world data enables better predictions and recommendations
- You may opt-out of having your data used for AI training by contacting us
6.3 Service Providers
We may share limited data with trusted third-party service providers who perform services on our behalf, such as:
- Payment processing
- Cloud hosting and storage
- Customer support tools
- Analytics services
These service providers are contractually obligated to protect your data and use it only for the specified purposes.
6.4 Legal Requirements
We may disclose information if required by law or in response to:
- Legal processes or government requests
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
- Enforcement of our terms and policies
6.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Data Portability: Request a copy of your data in a structured format
- Opt-Out: Unsubscribe from marketing communications
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at [email protected]
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Improve user experience and functionality
- Provide personalized content
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.
9. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +92 (346) 891-8711 | +92 (335) 378-9981
- Address: Saadi Town Block 1, R766, Karachi, Sindh 75340
